Privacy Policy
Last updated: January 1, 2026
1. Information We Collect
We collect: Personal information (name, email, phone, address) provided during registration; Identity documents for KYC verification; Financial information including transaction history; Device information and IP addresses; Usage data and trading patterns; Communications with our support team.
2. How We Use Your Information
We use your information to: Provide and improve our services; Process transactions and withdrawals; Verify your identity (KYC/AML compliance); Communicate important updates; Detect and prevent fraud; Comply with legal obligations; Personalize your experience.
3. Information Sharing
We may share information with: Payment processors for transactions; Identity verification services; Law enforcement when legally required; Affiliated companies within our group; Service providers who assist our operations. We never sell your personal data to third parties.
4. Data Security
We implement industry-standard security measures including: SSL/TLS encryption for data transmission; Encrypted storage of sensitive data; Regular security audits; Access controls and authentication; DDoS protection and firewalls.
5. Cookies and Tracking
We use cookies for: Session management; Remembering preferences; Analytics and performance monitoring; Fraud detection. You can manage cookie preferences in your browser settings.
6. Data Retention
We retain your data for: Active accounts: duration of account plus 5 years; Closed accounts: minimum 5 years for regulatory compliance; Transaction records: 7 years minimum; KYC documents: as required by law.
7. Your Rights
You have the right to: Access your personal data; Request correction of inaccuracies; Request deletion (subject to legal requirements); Export your data; Opt-out of marketing communications; Lodge complaints with data protection authorities.
8. International Transfers
Your data may be transferred to servers in various countries. We ensure appropriate safeguards are in place for cross-border transfers in compliance with applicable data protection laws.
9. Updates to Privacy Policy
We may update this policy periodically. Significant changes will be communicated via email or platform notification. Continued use after changes constitutes acceptance.
10. Contact
Data Protection Officer: privacy@neotrade.live